USWCC | Benefits+ Card FAQ

The Women-Led Economy

The USWCC | Benefits+ Card -- a prepaid MasterCard® card -- is your gateway to convenience, security, and cost savings for electronic payments and special access to the exclusive USWCC | Benefits+ program.

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Frequently Asked Questions

Q. How quickly can I access funds that have been loaded to my card?

    A. Immediately!

 
Q. Where can I use my card?

    A. After your card has been activated and funded, you have the ability to immediately access cash at ATMs displaying the network logos printed on your card. You may also use your card to pay for goods and services at Point-of-Sale ("POS") retail merchants that accept PIN-based prepaid cards utilizing the networks logos printed on your card. Many merchant locations will provide a "cash back" option with your purchase.

 
Q. What are the benefits of using my USWCC | Benefits+ Payroll card?

    A. Your card offers you convenience, security and lower costs versus receiving a traditional check. It also reduces the cost of moving funds to others as well as providing a convenient way to control your budget. 

 
Q. Are my funds secure?

    A. YES. Your prepaid card is protected by a unique Personal Identification Number ("PIN").

 
Q. What if I forget my PIN?

    A. A new PIN can be assigned to you by calling customer service at 1-800-711-7698. You will be asked to provide your name, address, city, state, zip, date-of-birth, Social Security Number and your last three (3) transaction amounts before your PIN can be reset to the default PIN. Before you can use your card, you will be required to call the automated voice system at 1-800-711-7698 and select another PIN number.

 
Q. How do I check the balance on my card?

    A. Visit any ATM displaying the network logos on the back of the card or select Account Summary to find out your account balance. You may also check your balance by calling 1-800-711-7698 and following the prompts for a balance inquiry.

 
Q. What if my card balance is not an even amount or less than the minimum ATM dispense amount?

    A. You may deplete the remaining balance on your card by engaging in a Point-of-Sale ("POS") transaction or by making a long distance phone call. You may also select to move the remaining balance to your bank account by selecting the card to bank move option on the USWCC | Benefits+ Card website at www.uswcccard.com or call customer service. If you need information on these services, please contact customer service at: 1-800-711-7698.

 
Q. What if I insert my card in an ATM and the machine does not give it back?

    A. You should contact the ATM owner or call Customer Service Center at 1-800-711-7698. The Customer Service Center will provide assistance in issuing you a new card.

 
Q. Will I be charged a fee at an ATM?

    A. Most ATM owners will charge a nominal fee, which typically ranges from $1.00 to $2.50. This amount will be deducted from your available card balance at the time of the transaction in addition to any fees charged by the program sponsor.

 
Q. Is there a dollar limit on ATM withdrawals?

    A. Cardholder Agreement specifically states, for security purposes, there are limitations on the use of your Card to obtain cash at an ATM or from a bank. You may obtain no more than $500 per day. In addition, the ATM operator or network may impose additional limitations on ATM transactions.

 
Q. Is my card linked to a bank account?

    A. Your card is not a traditional bank account and there are no minimum balances required.

 
Q. How do I report my card lost or stolen?

    A. Pursuant to the Terms and Conditions of your Cardholder Agreement and Disclosure Statement, it is your responsibility to immediately report your card lost or stolen. You may do this by contacting customer service at 1-800-711-7698.

 
Q. Can my card be used for multiple or different employers?

    A. Yes, your card can be used for multiple employers. The card is yours and can be used at any employer wherever you go. The new employer can set you up on direct deposit just as your previous employer. (Some employers may not participate.)

MasterCard/University Bank: This card is issued by University Bank, pursuant to a license by MasterCard® International Incorporated. MasterCard and the MasterCard® Brand Mark are registered trademarks of MasterCard® International Incorporated. 

 Financial Solutions That Work

USWCC | New Deal offers a wide array of services and solutions to help you manage your personal and business financial needs.

Your needs are 360 -- and so are our solutions.  Get started!  Let us know how you would like to use your USWCC | Benefits+ Card!

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USWCC | Business Solutions offer a wide array of services and solutions to help you grow and manage your business.  We provide online stores and malls, merchant processing, payroll solutions, health and benefit solutions and much, much more.

Everything we do is aimed at leveraging the strength of our market to bring you valuable, trusted, independent solutions.

Let one of our USWCC | 360 Advisors help  you to identify the services and solutions we have available that will help you achieve your goals.  We're here for you - and only you.

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